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SDSIC’s Managing Innovation Conference

May 9th, 2008 by Chris Harris

The San Diego Software Industry Council (SDSIC) wants to get the word out about its annual “Managing Innovation” symposium May 15 from 8 a.m. to 3:30 p.m. at AMN Healthcare Auditorium.

Technology innovators will present on how they have used innovation to grow ideas, companies and profits. Seats range from $75 - $95 and can be reserved at www.sdsic.org or by calling (858) 793-6655.

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Speakers include:

I’m going to be joining my good friends at Clearpoint Agency - it looks like it’s going to be an interesting mix of speakers this year - there seems to be more of a focus on startups.

See you there!

Posted in Entrepreneurial, Technology | No Comments »

Analog Analytics: Real time analytics for offline advertising

March 13th, 2008 by Chris Harris

I was introduced to the CEO of Analog Analytics, Ken Kalb, through a mutual friend, Neil Senturia, late last year.  Ken had a great idea for a new company - he wanted to bring the improved accountability & optimization of online analytics to offline advertising.  What was even better, is that he already knew how to do it!

Analog Analytics

The value proposition is simple:

  • Build and deliver a better ad with greater returns
  • Measure the ad performance in real time
  • Measure the mix of media spend to improve overall advertising returns

How it works

  1. The advertiser creates a call-to-action in their ad to text a short-code or call a toll-free number.  For example: “Text COFFEE to 123456 and receive a free cup!”
  2. Consumers who hear or see the ad (depending on whether it’s radio, TV, newspaper, magazine, etc.) respond by calling the toll free number or sending the SMS message.
  3. Analog Analytics tracks, sorts, and presents the information to the advertiser in real time through an analytics dashboard (think something like Google Analytics).

Do people respond to SMS ads?

According to a September 2007 m:metrics report, the response rates to SMS ads in Europe are between 6%-9% depending on the country.  The response rates in the US are higher, 12%, but our penetration is only 17% vs. 35%-75% in Europe.  This shows that while the US market is still developing, even with significantly higher penetration rates, the response rates are still probably going to be at least 6%.

The people

One of the great things about working with startups is the people you get to interact with.  In addition to Ken, we’ve been working very closely with Tom Buscher and Scott Willson.  Tom worked with Ken at a previous company doing telephone stuff, so he knew just how to get the backend infrastructure up & running in no time flat.  Scott is a “Coder, bike racer, husband, father” who has a great command of both user interfaces and Rails.  Both guys are really smart and it’s been great working with them; we’ve learned a lot from them both.

The future

The product looks great and it’s continuing to get better and better every day.  We’re very excited about being able to help the Analog Analytics team implement the first version of the software behind this fantastic new company.  If you do a lot of advertising, you should definitely check out what they’re up to, look at their report samples, & let them know you’re interested in increasing your return on ad spend!

Posted in Entrepreneurial, Solutions, Start-up, Technology | 1 Comment »

Silicon Valley Index supports outsourcing statistics for 2008

February 27th, 2008 by Chris Harris

Daniel Weintraub at the Sacramento Bee wrote an opinion piece today, Silicon Valley Index shows sides of new economy, where he notes that, “Even as much of the rest of California braces for what looks like a slowdown, the state’s best known economic engine - Silicon Valley - is humming along…”  This “humming along” is being reported via the Joint Venture: Silicon Valley Network’s Index of Silicon Valley for 2008.  The economic report is quite interesting, if you’re into that sort of thing (as I am)! Silicon Valley Index for 2008

The really fascinating aspect of Weintraub’s opinion piece to me though, was his acknowledgement of contrary economic indicators and how they can be resolved:

  • The share of middle-income jobs in Silicon Valley is shrinking
  • Share of households earning less than $35,000 has been declining since 2004
  • The number of low-paying jobs is growing as a percentage of the work force 
  • More households are reporting higher incomes
  • Share of households earning more than $100,000 has been increasing since 2004
  • The share of households earning between $35,000 and $100,000 has stayed roughly the same
  • Nearly 4 in 10 households earn more than $100,000 / year!

How does Weintraub reconcile these?  He points to the increasing “free agency” of the workforce.  The Silicon Valley culture is now one of work for hire, specialists as consultants, which of course means companies are doing more outsourcing than ever before.

It’s interesting that the fraction of outsourcing has increased so dramatically in Silicon Valley and that it’s been so good to their economy.  As Silicon Valley’s bread and butter are high technology new ventures, the advantages of outsourcing for startups is apparently clear to them.  Hopefully other startups around the world will continue to follow suit!

Posted in Entrepreneurial, Outsourcing, Start-up, Technology | 3 Comments »

Click fraud isn’t a problem

February 22nd, 2008 by Chris Harris

I love the Freakonomics blog (as indicated by the link on the right hand side of this blog!).  I wandered into a recent post about click fraud on there by Melissa Lafsky.

Click fraud is a problem under certain circumstances, but for the major search engines who use an auction system for PPC and a performance based CTR to show their ads, this really is not a big problem.

Check out the comments section on this great Freakonomics post and weigh in!

Posted in Technology | No Comments »

TiVo - transformational outsourcing as a startup

February 19th, 2008 by Chris Harris

TiVoIn the December 2004 issue of HBR is an article by Jane C. Linder on transformational outsourcing.  Linder defines transformational outsourcing as, “partnering with another company to achieve a rapid, substantial, and sustainable improvement in enterprise-level performance.”  Moreover, Linder subdivides transformational outsourcing into four categories:

  • Rapid start-up: Outsource to rapidly scale up a new business
  • Pathway to growth: Outsource to fix a key process that stands in the way of growth
  • Change catalyst: Outsource to signal broad change and focus on adding value
  • Radical renewal: Outsource to improve core operating capability rapidly.

In the article, TiVo is described as a startup using outsourcing to ramp up to “enterprise-level performance” in no time flat.  TiVo partnered with Sony to manufacture one of their DVR designs, many affiliate partnerships to advance sales & marketing, and Metron North America for their CRM operations (which shocked their clients several years later by closing their office with only 48 hours notice!).

They began most of these relationships between 1998 and 1999 and have grown markedly into easily the best DVR offering available.  Their business model is suspect, but their time to market and product quality have been undisputed for almost a decade.  Outsourcing helped propel them from early stage startup to the top ranks of consumer electronics in just a few short years. 

Nice job TiVo.

Posted in Outsourcing, Start-up, Technology | No Comments »

Data or Algorithms?

January 7th, 2008 by Chris Harris

Coming from the data mining and machine learning field, a few friends of mine have been kicking around the idea of whether data or analysis is a more valuable asset.  Obviously the two have a symbiotic relationship to be valuable together.  If you can have both you’ll take it, but what if you had to choose?  Is it generally true that in most areas of business you have to specialize - which means prioritizing certain activities, skills, or knowledge over others.  Should you choose to get better access to the data or should you choose to get better at analyzing whatever data you have available to you?  If you’re in an analytics heavy field - is there an inevitability that one or the other will win in the long run?  If not, under what conditions might one be the better option? 

I originally started thinking of this in terms of “Which would cost you more if you had to buy it?”  Would it be cheaper to have the ability to analyze data well, and have to “purchase” the data from someone else - or would it be cheaper to have the ability to obtain, store, and access the data well, and have to purchase the analysis from someone else?  Microeconomics says that value is all about scarcity, so this line of thinking led me to conclude that decent analysts will always be cheaper (on a for-hire basis) than access to all but the most plentiful data.  Therefore, if the data is abundant then it might make sense to specialize in its analysis, but under almost any other circumstances you should choose to be the one who has better access to the data.  Point for data. Algorithm design, analysis, whatever you want to call it is basically a particular example of human ingenuity.  Therefore at any moment in time, someone has come up with the “best” way to analyze some data for a particular purpose.  However, innovative people all over the world are hard at work to put that person’s idea out to pasture even before the idea has been tested.  Therefore, cutting edge analysis has two properties relevant to this discussion.  First, it can increase the value of the data by a quantum leap when a new theory emerges.  This makes it a very valuable contribution for a period of time.  However, inevitably, how long this lasts is hard to predict.  It could be the decisive contribution for a year, five years, a decade, or a few decades.  The only thing we know for sure is that it will not be king forever.  Still, whoever owns the best analysis in the world for a given situation is arguably bringing a very unique value contribution to the table and if protected properly can be quite scarce.  Point analysis.

Brad Burnham at Union Square Ventures considered the problem in a much better way.  He posits that data has an increasing marginal utility.  This is a very important characteristic which says that every additional piece of data you get is more valuable than the previous one you got.  Why?  Because with proper analysis, you can tie that single new piece of information together with potentially all of your previous data.  This network effect of data is very insightful.  It says that knowing your location and knowing what you search for on the web are both valuable in their own right, but knowing them together is even better (think relevant & localized ads).  Nice work Brad.  Another point for the data.

What about analysis, does it have any “network effects” or compounding effects to counter the effects we just saw that collecting more data has?  I think it might.  The data people have a cost structure problem.  The cost of getting & storing a lot of data can be quite high.  The trend is that data from transaction or event monitoring is growing exponentially.  The cost to store the data is also declining exponentially, which is good news for the data guys, it means they have a chance at least.  However, the costs to access & transmit the data is not decreasing nearly as fast.  Also, the cost to power (literally, in terms of electricity) the storage systems is becoming a problem, and not decreasing nearly fast enough to be meaningful.  Point analysis. 

The more I think about, my gut instinct says that data is the only way to keep a lasting competitive advantage.  However, if you want to make a quick strike against your competition, it seems that analysis may be the way to go.  Perhaps the right strategy is to try to shift from one to the other?  This could definitely use some more consideration.  I’m going to be on the look out for some good case studies out there.  Maybe Google, eBay, and even the phone companies provide good examples on what to care about here.

Posted in Innovation, Technology | 4 Comments »

When should your small business outsource?

November 13th, 2007 by Chris Harris

We help startups outsource in order to get to market faster, reduce their costs, and scale up.  You might find it surprising that we don’t tell every startup that they should be working with us.  Like all companies, we spend a certain amount of time stepping back and asking ourselves who our best customers are - and why.

  • Why do certain clients seem to get more out of the relationship with us than others?
  • What kinds of clients seem to benefit the most from outsourcing?
  • How can we help all of our clients get more out of working with us?

The companies that get the least out of outsourcing, and consequentially the least out of working with us, are the ones with a more scattered vision of the future.

Outsourcing is so powerful for startups that need to accelerate.  In much the same way that raising VC money can provide the jet fuel needed to catapult a company to the next level, deciding to outsource can really propel your company to accomplish more in much less time.  It compresses the time to market.

Like any accelerator though, this can backfire if your aim is bad!

If your business hasn’t figured out what you need, what your customers require, or what form it needs to take - you can spend a lot of money building the wrong thing.  When we find customers who are less sure about what they want or how it should look or behave, we give them the following advice:

  • Take stock in what your value proposition is to your easiest to reach customers
  • Validate, with each other or customers, which features are required
  • Focus on getting that accomplished, shelve the other ideas

Getting customers to pay for things is how you ultimately validate your products and your business.  Once you’re sure that customers will need and pay for whatever you need built - then it’s time to hit the gas pedal - outsource as much as you can as fast as you can!

Posted in Bootstrapping, Outsourcing, Start-up, Technology | 10 Comments »

Microsoft ad executive: search ads overrated

October 21st, 2007 by Chris Harris

A very interesting insight from Brian McAndrews, a Microsoft SVP in charge of advertising and publishing, used to run aQuantive until Microsoft acquired them.  He says that search is getting paid too much to deliver people to websites as the final stage of the advertising process.

This is part of an effort by his team to give advertisers a fuller picture of how all of their advertising is contributing to web visits & sales.  This concept is being named “conversion attribution” by McAndrews & his team.  Frank Watson at searchenginewatch.com made a good point that this sounds great until you realize that every activity on the web has to be recorded in cookies to get this to work.

Here is a 15 page presentation where McAndrews makes his case for conversion attribution in slightly more detail.

Personally, I have mixed feelings about it.  I bet that if you do the math on how often and when people see various ads you will find out that search ads are less important than most people think they are today.  However, the bad news for advertisers, is that this probably just means they’re not paying enough for the other forms of advertising.  I seriously doubt search is anywhere close to maxed out on the revenue they’re receiving from each search.

However, search is normally a part of the last leg of the buying process - which is always the hardest part.  Closing the sale generally earns an outsized share in the offline world.  Why should we expect things to be so different online?  I think McAndrews is on to something, but maybe not as much as he’d like.

Posted in Innovation, Technology | No Comments »

Entrepreneurship in 1 hour

October 15th, 2007 by Amish Parashar

Earlier this evening I gave a talk to a group of bright, young, aspiring, entreprenuers - all part of the UCSD business plan competition.  I was asked to cover the fundamentals of entrepreneurship in about an hour!  Happy to support their impressive efforts, I agreed to take on the most difficult talk I’ve ever given (a two years of a full time MBA isn’t be enough to cover this topic).  Here are some of the highlights:

-work with capable partners

-build an excellent, interdisciplinary team

-get started now

-thoroughly analyze your competition

-get started

-be able to talk about your ideas but don’t give away the secret sauce

-be passionate about your technology and the way you’re making meaning in the world

-get going

-cool technology and good business aren’t always related

-know your customers

-make some progress on what you’re proposing

-focus groups, surveys, or online analysis can work wonders

-make use of advisors, mentors, and professionals

Posted in Entrepreneurial, Innovation, Outsourcing, Start-up, Technology, Venture Capital | 1 Comment »

Outsourcing your Online Marketing

October 1st, 2007 by Amish Parashar

Our firm does comprehensive online marketing and web sales acceleration for small businesses. Our approach is unique in a number of ways, but chiefly in that we use very advanced statistical methodology and that we focus on very clear business goals (increasing online revenue, selling more product, increasing the number of newsletter readers, etc). I thought it would be useful to share some questions we receive about this work:

How is this different than SEO/PPC/what XYZ is offering?

Search Engine Optimization is one piece of a good online strategy. After all, what good is a high Google page rank if it doesn’t lead to more sales or your profitable growth?

Why do you run experiments on my site?

Because your site is (hopefully) unique. Your customers, what they are looking for, and what they respond to are worth knowing. Inventure believes very strongly that running quick, efficient experiments provides evidence of what your visitors and customers do. Smart designers and developers (including our own) can only speculate on what will work to improve your results based on experience. Real insight into your web business enables real improvements and, most of all, real results!

Is this a short- or long-term effort?

Both. Inventure aims for both short term and long term results. In the short term you should see an increase in web traffic from your paid advertising campaigns, as time passes you’ll spend less on this and see more visitors arrive from all over the internet! Of course, all of this happens in parallel with a series of experiments and improvements on your website. The end result is more qualified visitors, more sales, and a more profitable website.

Do your services pay for themselves?

Yes. Business fundamentals apply on the web as well - a good products or services will attract and retain customers. By outsourcing your marketing efforts you can unleash your website and set new sales records!

There is some more information here.

Posted in Entrepreneurial, Outsourcing, Solutions, Start-up, Technology | No Comments »

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